Privacy Policy

1. Introduction

Stay Tantra ("we", "us", "our") is a hospitality management platform operated by Rohitwebco. This Privacy Policy explains how we handle personal information when you visit our marketing website, contact us, or use the Stay Tantra platform as a client, staff user, or guest.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information we collect

We may collect the following categories of information depending on how you interact with Stay Tantra:

• Contact and inquiry data — name, email, phone, company, property type, and message content submitted through demo or contact forms.
• Account and tenant data — organization details, staff user profiles, roles, and authentication records for platform users.
• Operational hospitality data — reservations, guest profiles, orders, housekeeping requests, and other records entered by clients into their tenant environment.
• Guest experience data — information submitted through guest QR ordering or guest stay portals, such as order details and service requests tied to a reservation or table session.
• Technical data — IP address, browser type, device information, and usage logs for security, diagnostics, and service improvement.

3. How we use information

We use collected information to:

• Respond to demo requests, sales inquiries, and support messages.
• Provide, operate, maintain, and secure the Stay Tantra platform.
• Authenticate users, enforce role-based access, and manage subscriptions.
• Enable hospitality workflows requested by our clients — reservations, dining, guest portals, and related operations.
• Send service-related communications such as onboarding updates, expiry notices, and support responses.
• Improve our website, product features, and customer experience.
• Comply with legal obligations and protect against fraud or misuse.

4. Multi-tenant data isolation

Stay Tantra uses a multi-tenant architecture. Each client receives an isolated tenant database for operational hospitality data. We do not mix one client's property data with another client's environment.

Master platform administrators may access client metadata required for provisioning, subscriptions, and support — subject to role-based controls and business need.

5. Sharing and disclosure

We do not sell personal information. We may share information only in these circumstances:

• With service providers who help us host infrastructure, send communications, or operate the platform — under confidentiality obligations.
• When required by law, regulation, court order, or governmental request.
• To protect the rights, safety, and security of Stay Tantra, our clients, users, or the public.
• With your consent or at your direction — for example, when you ask us to contact your team during onboarding.

6. Data retention

We retain information for as long as needed to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and client contract.

7. Security

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information. Platform users should contact their property administrator for tenant-held data. Website visitors and prospects may contact us using the details below.

9. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact us

For privacy-related questions or requests, contact us through the Stay Tantra contact page or the support email listed on this website.