Less front-desk call volume
Guests self-serve for housekeeping, information, and room service from the stay hub.
Core module
Guest Stay Portal
The in-room guest module — secure stay links, requests, and property services.
Platform module
Secure links
Housekeeping
Room service
Stay hub
Multi-channel delivery
1
Stay hub per guest
QR
Link delivery
Live
Request alerts
Secure
Token access
Overview
What Guest Stay Portal covers
Guest Stay Portal is the platform module that delivers a digital in-room experience after check-in. Guests open a secure link to view stay details, request housekeeping, explore property services, and order room dining — with requests flowing into hotel operations data.
Staff send secure stay links on check-in from the Hotel Staff Portal. Guests open the Guest Stay workspace on their phone — no app required. Housekeeping and service requests alert staff immediately, and room service orders can post to the guest folio when configured.
Ideal for
Hotels · Resorts · Serviced apartments · Extended-stay properties
Benefits
Key benefits
Audited service requests
Every guest submission is captured with timestamps — no lost phone messages.
Branded in-room experience
Extend your property identity beyond the lobby with a polished digital concierge.
Native to hotel operations
Stay links and requests connect to reservations, housekeeping, and folio data — no bolt-on guest app.
Workflow
How Guest Stay Portal works
From check-in link delivery to in-stay self-service — the guest stay journey on your platform.
1
01 Configure
Set up stay content & channels
Define property information, services, and delivery channels for stay links.
- Property info tiles
- Service catalog
- Email / SMS / WhatsApp channels
2
02 Deliver
Send links on check-in
Front desk triggers secure stay portal links when guests arrive.
- Check-in link action
- Token generation
- Guest notification
3
03 In-stay
Guest self-service
Guests request housekeeping, browse info, and order room service from their phone.
- Housekeeping requests
- Property information
- Room dining orders
4
04 Staff
Team response & folio
Staff receive alerts, complete requests, and post charges to the reservation folio.
- Live staff notifications
- Queue completion
- Folio posting
Capabilities
Everything included
Links, stay hub, requests, and services — grouped by guest journey stage.
Link delivery & access
How guests receive and open their secure in-room portal.
-
Check-in triggers
Staff send links from the reservation record on check-in.
-
Token-based URLs
Time-bound, reservation-scoped access without guest accounts.
-
Channel delivery
Reach guests on email, SMS, or WhatsApp per property setup.
-
Branded landing
Property identity on the stay hub welcome experience.
Stay hub & information
What guests see and use throughout their stay.
-
Reservation context
Stay dates, room, and guest-relevant details in one view.
-
Property info tiles
Wi-Fi, hours, amenities, and local recommendations.
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Mobile-friendly UI
Optimized for phone browsers — no app download.
-
Multi-language support
Locale-aware content when configured for your property.
Requests & services
Operational actions guests take that flow into hotel data.
-
Housekeeping requests
Cleaning and amenity requests with staff queue intake.
-
Room service orders
In-room dining tied to the active reservation folio.
-
Request audit trail
Timestamps and status for front desk and housekeeping visibility.
-
Staff alerts
Notifications when guests submit new requests or orders.
Portals
By portal
How staff deliver and guests use the stay experience.
Portal
Guest Stay Portal
The in-room digital hub guests open from their check-in link.
- View stay details and property information
- Submit housekeeping and amenity requests
- Order room service to the folio
- Access everything from a mobile browser
Portal
Hotel Staff Portal
Where staff deliver stay links and respond to guest requests.
- Send stay portal links on check-in
- Receive alerts for guest requests
- Work housekeeping and service queues
- Post folio charges for room service
Feature
Hotel Operations
The platform module that powers link delivery and request data.
- Reservation-linked stay tokens
- Housekeeping queue integration
- Property service catalog
- Folio posting for in-stay charges
FAQ
Common questions
Is Guest Stay Portal the same as the guest stay workspace?
Guest Stay Portal is the platform module. The guest stay workspace is what in-house guests open from the secure link delivered on check-in.
Do guests need to install an app?
No. Guests open a secure browser link on their phone — no app store download required.
How are stay links sent?
Staff trigger delivery on check-in via email, SMS, or WhatsApp — based on your property's configured channels.
Do housekeeping requests alert staff?
Yes. Guest submissions flow into hotel operations queues with live notifications for assigned staff roles.