One hotel module, not a patchwork
Replace disconnected PMS spreadsheets and third-party guest apps with reservations, rooms, housekeeping, and stay links on one platform.
Core module
Hotel Operations
The hotel module set — reservations, rooms, housekeeping, and guest stay delivery on one platform.
Platform module
Room inventory
Folio & billing
Guest stay integration
Multi-property
Role-based access
1
Hotel module set
API
Guest stay links
Live
Room board data
RBAC
Tenant permissions
Overview
What Hotel Operations covers
Hotel Operations is the core hotel module in Stay Tantra. It lets you configure room inventory, run reservations and housekeeping, manage folios, and deliver guest stay portal links — all scoped to each property with role-based access.
Staff run day-to-day hotel work through the Hotel Staff Portal — bookings, room board, housekeeping queues, and folio actions. Guests receive secure stay portal links on check-in and submit requests that flow back into hotel operations data. Property managers configure rooms, services, and permissions from the same platform.
Ideal for
Boutique hotels · Resorts · Serviced apartments · Business hotels with front desk teams
Benefits
Key benefits
Connected guest journey
Front desk, housekeeping, and guest stay experiences share the same reservation and room data — no manual sync between systems.
Native guest stay delivery
Secure in-room portal links are generated and sent on check-in without bolting on external guest-experience software.
Scale across properties
Enable hotel operations per property under one client, with role-based access controlling who sees which sites.
Workflow
How Hotel Operations works
A clear path from setup to daily use — see how the module fits into your property operations.
1
01 Setup
Configure your property structure
Set up room types, individual rooms, property services, and staff roles to match how your hotel is organized.
- Room types & room records
- Property service catalog
- Tenant roles & permissions
2
02 Book
Manage reservations & inventory
Create bookings, assign rooms, and maintain live availability across the property room board.
- Reservation lifecycle
- Room assignment rules
- Quick check-in support
3
03 Operate
Run daily hotel operations
Front desk checks guests in, housekeeping works the queue, and stay portal links go out on arrival.
- Check-in & guest stay links
- Housekeeping request queue
- Folio services & room dining
4
04 Review
Track occupancy & checkout
Monitor arrivals, departures, open requests, and folio balances — then close reservations at checkout.
- Operational dashboard metrics
- Invoice export
- Checkout & folio close
Capabilities
Everything included
Reservations, rooms, housekeeping, and guest stay delivery — grouped by what the module powers.
Reservations & inventory
Define how bookings flow from creation through check-in, in-stay services, and checkout.
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Reservation engine
Booking records with check-in state, extend-stay rules, and guest profile linkage across the stay lifecycle.
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Room types & records
Configure room categories, individual rooms, capacity, and pricing structures per property.
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Live room board
Vacant, occupied, dirty, and out-of-order status shared with front desk and housekeeping workflows.
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Quick check-in
Walk-in and same-day arrival handling tied to live room availability on the board.
Housekeeping & services
Coordinate cleaning requests and in-stay service charges from guest and staff channels.
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Housekeeping queue
Guest stay submissions and staff-created tasks in one queue with priority and completion tracking.
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Property service catalog
On-property services and room dining options that post to the guest folio.
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Staff alert hooks
Notifications when guests submit requests or when queue items need attention.
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Completion audit
Timestamps and status history so front desk knows when rooms are ready.
Guest stay & billing
Deliver the in-room digital experience and keep folios accurate through checkout.
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Guest stay link API
Token-based portal links sent on check-in via email, SMS, or WhatsApp.
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Folio & payments
Post room charges, services, and payments to reservation folios with payment recording.
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Invoice export
Print, download, or email reservation invoices from the staff portal.
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Multi-property scope
Enable hotel operations per property with centralized client configuration.
Portals
By portal
How staff and guests use Hotel Operations through their dedicated portals.
Portal
Hotel Staff Portal
Where front desk, housekeeping, and managers sign in to run hotel operations daily.
- Create bookings and manage check-in / checkout
- Monitor the live room board and housekeeping queue
- Send guest stay portal links on arrival
- Post folio services, payments, and invoices
Portal
Guest Stay Portal
The in-room digital hub guests open from the link delivered on check-in.
- View stay details and property information
- Submit housekeeping and amenity requests
- Order room service tied to the folio
- Access stay-scoped content without an app download
Feature
Administration & Security
How property admins configure access to hotel operations.
- Define tenant roles and permissions
- Scope users to specific properties
- Control who sees rates, settings, and billing
- Manage staff accounts and client configuration
FAQ
Common questions
Is hotel operations the same as the Hotel Staff Portal?
No. Hotel Operations is the platform module — the data, rules, and capabilities. The Hotel Staff Portal is where your team signs in and uses those capabilities daily.
Is the guest stay portal included?
Guest stay link delivery is part of hotel operations. Guests use the separate Guest Stay Portal, which connects to housekeeping and service data in this module.
Can we enable hotel operations without restaurant modules?
Yes. Hotel operations is available on hotel-only subscription plans without restaurant floor or kitchen modules.
Does this module support multiple properties?
Yes. Hotel operations can be enabled per property under one client, with role-based access controlling which properties each user sees.