ST Stay Tantra
Add-on Extra charges apply

Staff Performance

Branch-scoped scorecards for hotel and restaurant teams — who handled the work.

Request a Demo All Add-ons
Add-on module Hotel & restaurant Scorecards Targets & tips Extra charges apply

Add-on

Extra charges apply

Hotel

Front desk & HK

Restaurant

Floor, kitchen & cashier

Branch

Data isolation

Overview

What Staff Performance covers

Staff Performance is an optional paid add-on that shows managers who took orders, collected payments, completed housekeeping, checked guests in, and more — always for the active hotel or restaurant branch. Core plans do not include it until you enable the add-on.

Unlock Reports → Staff performance for hotel and restaurant branches, with role tabs, date filters, and CSV export. Optionally add targets and tips, light clock-in attendance for productivity ratios, and guest ratings after table QR payment (restaurant). Data stays isolated per branch based on staff property assignments.

Ideal for

Hotels · Restaurants · Combined properties · Managers tracking floor, kitchen & front desk

Benefits

Key benefits

1

See who actually did the work

Attribute bookings, check-ins, orders, kitchen stages, payments, and housekeeping completions to the logged-in staff member.

2

Hotel and restaurant scorecards

Hotel tabs cover front desk and housekeeping; restaurant tabs cover floor, kitchen, and cashier — matching the active branch type.

3

Branch isolation by design

Staff only see branches they are assigned to. Targets, tips, and attendance never mix across properties.

4

Optional extras when ready

Turn on targets & incentives, attendance hours, or guest ratings in Settings — each off by default after the add-on is enabled.

Workflow

How Staff Performance works

From daily operations to manager scorecards — an optional intelligence layer on Stay Tantra.

1 01 Work

Staff use the portal as usual

Orders, kitchen status, check-ins, folio posts, payments, and housekeeping mark the logged-in user.

  • Attributed actions
  • Active branch context
  • No extra daily steps
2 02 Review

Managers open the scorecard

Reports → Staff performance with date range, staff filter, and role tabs.

  • Overview & role tabs
  • CSV export
  • Per-branch metrics
3 03 Motivate

Set targets and record tips

Optional Targets & tips under Hotel or Restaurant when incentives are enabled.

  • Daily / weekly targets
  • Tip entries
  • Target vs actual
4 04 Measure

Add hours and guest feedback

Optional attendance clock and restaurant guest ratings after table QR pay.

  • Clock-in / clock-out
  • Hours on report
  • Avg guest rating

Capabilities

Everything included

Scorecards and optional incentives available with this add-on.

Restaurant scorecard

Floor, kitchen, and cashier performance for the active restaurant branch.

  • Orders & sales

    Orders taken and sales attributed to floor staff.

  • Kitchen stages

    Preparing, ready, and served credited on kitchen item updates.

  • Collections

    Payments received credited to the cashier who collected them.

Hotel scorecard

Front desk and housekeeping metrics for the active hotel branch.

  • Bookings & check-ins

    Reservations created and guests checked in by staff.

  • Folio & payments

    Charges posted and payments received on the stay.

  • Housekeeping completions

    Completed requests credited to the staff who finished them.

Optional incentives & hours

Enable only the extras your property needs.

  • Targets & tips

    Daily or weekly targets with tip / incentive recording.

  • Attendance clock

    Light clock-in for hours and productivity ratios (not full HR).

  • Guest ratings

    Optional post-pay ratings on table QR (restaurant dine-in).

Portals

By portal

How staff and guests use this module through their dedicated portals.

Portal

Hotel Staff Portal

Where front desk and housekeeping actions feed the hotel Staff Performance scorecard.

  • Bookings and check-ins attributed to logged-in staff
  • Housekeeping completions credited on finish
  • Folio posts and payments collected on the stay
  • Targets, tips, and attendance for the active hotel branch

Portal

Restaurant Floor Portal

Where floor and kitchen work feeds the restaurant Staff Performance scorecard.

  • Orders taken and payments collected by staff
  • Kitchen preparing / ready / served attribution
  • Optional guest ratings after table QR pay
  • Targets, tips, and attendance for the active restaurant branch

Feature

Administration & Security

Branch assignments and roles control who can open each scorecard.

  • Assign staff to hotel and restaurant branches
  • Role-based access to Reports and settings
  • Property-scoped data isolation by design
  • Enable the add-on per client subscription

FAQ

Common questions

Is Staff Performance included in hotel or restaurant plans?

No. It is a paid add-on. Base subscriptions stay unchanged until Stay Tantra enables it on your client account.

Can staff from one branch see another branch’s scorecard?

Only if they are assigned to that branch. Scorecards, targets, tips, and attendance are always scoped to the active property.

How is this different from Employee Management?

Staff Performance is a scorecard and optional light clock for productivity. Employee Management (separate add-on) is the planned full HR layer — directories, rosters, leave, and payroll-oriented attendance.

How is Staff Performance priced?

Monthly add-on pricing is set in the platform catalog (with optional per-client overrides). Contact us for a quote for your property.