Personalized stay hub
Reservation-aware portal with guest name, room, and property branding.
Staff & guest workspace
Enable guest stay via tenant login
Portal
Guest Stay Portal
Your in-room digital concierge.
Stay hub
Housekeeping
Services
Food ordering
Secure access
Multi-language
Who signs in
Hotel guests · Resort visitors · Extended-stay residents
1
Secure stay link
0
App downloads
Live
Staff alerts
24/7
Self-service hub
After check-in, guests receive a secure link to a personalized stay hub scoped to their reservation. They request housekeeping, explore property services, browse food options, and find local information — reducing front-desk calls and elevating the in-stay experience without a mobile app.
Capabilities
Portal capabilities
Core tools included in this portal — scoped to your property and team permissions.
Housekeeping requests
One-tap cleaning and amenity requests that alert staff immediately.
Property services
Browse and request spa, transport, laundry, and other on-property services.
In-stay food ordering
Order room dining or property food options from the stay hub.
Activity & local info
Property activities, recommendations, and useful stay information tiles.
Secure link delivery
Auto-sent on check-in via email, SMS, or WhatsApp.
Token-based security
Links expire with the stay — no open guest accounts or passwords.
Staff live alerts
Housekeeping and front desk notified immediately on new requests.
Multi-language support
Guests switch locale for hub content in their preferred language.
Outcomes
Why teams choose this portal
- Elevate guest experience without adding front-desk headcount
- Capture every service request with timestamps and audit trail
- Modern, app-free convenience guests expect in hotels and resorts
- Reduce phone calls for housekeeping, Wi-Fi, and amenity questions
- Extend your brand experience from lobby to in-room
Stay hub modules
Everything guests access during their stay
Housekeeping, services, food, and property info — one secure link from check-in to checkout.
01
Stay hub home
A personalized landing page with reservation context, property branding, and quick links to services.
Includes
- Guest & room context
- Property branding
- Quick action tiles
- Locale switch
02
Housekeeping & requests
Guests submit cleaning, turndown, and amenity requests that flow to the staff queue.
Includes
- Cleaning requests
- Amenity requests
- Request history
- Staff notifications
03
Property services
Browse on-property services and submit requests for spa, transport, laundry, and more.
Includes
- Service catalog
- Request submission
- Status tracking
- Property info
04
Food & activities
Order in-room dining, explore food options, and find activities or local recommendations.
Includes
- In-stay food ordering
- Activity listings
- Local recommendations
- Dining hours
Guest journey
How guests use the stay portal in-room
From link delivery to service requests — designed for effortless self-service.
01
Check-in
Link to hub
Guests receive their portal the moment they arrive — no front-desk queue for basics.
- 1 Front desk checks the guest in from the Hotel Staff Portal
- 2 A secure stay link is sent via email, SMS, or WhatsApp
- 3 Guest opens the link on any smartphone or tablet
- 4 Personalized hub loads with room and reservation details
02
During stay
Request & explore
Guests handle routine needs without calling the front desk.
- 1 Submit housekeeping or amenity requests from the hub
- 2 Browse property services and submit new requests
- 3 Order in-room food or explore dining options
- 4 Staff receive live alerts and update request status
03
Checkout
Secure through departure
Access stays scoped to the reservation — no lingering guest accounts.
- 1 Stay link remains active through the reservation period
- 2 Guests can still access info and services until checkout
- 3 Token expires when the stay ends
- 4 No guest passwords or accounts to manage after departure
Who it's for
In-stay self-service for every guest type
Works for short stays, resort visits, and extended stays — no account signup required.
Leisure guest
Uses the hub for housekeeping, dining info, and property services during a short stay.
Stay hub
Housekeeping
Services
Food ordering
Resort visitor
Explores activities, spa services, and multiple on-property outlets from one link.
Activity info
Service requests
Multi-language
Property tiles
Extended-stay resident
Relies on recurring housekeeping requests and service ordering throughout a longer visit.
Request history
Housekeeping queue
Food & services
International guest
Switches hub locale for content in their preferred language.
Locale switch
Translated hub
Same secure access
Related
Explore connected features & portals
Feature
Guest Stay Portal Feature
Feature overview of in-room digital concierge capabilities.
Learn more →Portal
Hotel Staff Portal
Where staff deliver stay links and manage guest requests.
Learn more →Solution
Hotels Solution
How the stay portal fits boutique hotels, resorts, and serviced apartments.
Learn more →FAQ
Common questions about Guest Stay Portal
How do guests get their stay link?
Staff send a secure link on check-in via email, SMS, or WhatsApp — based on your property's configured channels.
Do guests need to create an account?
No. Access is token-based and tied to the active reservation. Guests open the link — no signup or password required.
What happens to requests guests submit?
Housekeeping and service requests flow to the Hotel Staff Portal with live alerts so teams can respond promptly.
Does the link work after checkout?
No. Stay links are scoped to the reservation and expire when the guest checks out for security.
Get Started
Ready to explore Guest Stay Portal?
Book a demo tailored to your property type, modules, and go-live timeline.
Managed onboarding
Flexible subscriptions
Dedicated support